*1. Eligibility for Exchange/Replacement:*
- Products are eligible for exchange or replacement if they are defective, damaged, or incorrect.
- Requests must be made within 7 days of delivery.

*2. Process:*
- Contact customer support with proof of defect (e.g., photographs).
- Approved exchanges or replacements will be processed within 5 business days.

*3. Delivery Time for Exchanges/Replacements:*
- Standard delivery time for Exchanges / replacements is 5-7 business days.

*4. Customer Responsibility:*
- Customers may need to return the defective product before receiving a replacement.

*Contact Information*
Address: Shopping Mall, Arjun Marg, DLF Phase 1, Gurugram-122002  
Email: info@kailashtoyshop.com  
Phone: +91-9910382139, +91-8826284451